Frequently Asked Questions
Which service should I choose?
Choose Clarity Email — $79 if you have one focused concern and would prefer personalised written guidance.
Choose the Clarity Zoom Session — $220 if several concerns are connected or you need time to discuss the bigger picture.
The Follow-Up Session — $95 is available to existing clients who need help with one next step.
Can I use NDIS funding?
Most self-managed and plan-managed families can.
Self-managed: you pay at the time of booking, then claim it back using the invoice I send you.
Plan-managed: I invoice your plan manager directly, so you pay nothing yourself.
NDIA-managed plans can't pay unregistered providers, but you're welcome to book privately. Whether a support fits your plan is a decision for you or your plan manager. My NDIS page has the support item and every detail you'll need.
Who is the Clarity Zoom Session for?
The Clarity Zoom Session is for parents who feel overwhelmed, stuck, or unsure what to do next.
You may be dealing with behaviour at home, school concerns, possible neurodivergence, diagnosis questions, reports, meetings, NDIS processes, or support options.
You do not need to have everything figured out before you book.
If you keep thinking, “Why is this so hard?” or “I don’t know what the next step is,” this may be a good place to start.
Do I need a diagnosis to book?
No.
You do not need a diagnosis, referral, or stack of paperwork to book a Clarity Zoom Session.
Many parents come before anything is official. They may simply have concerns, questions, or a sense that something is not sitting right.
We can start with where you are now and work out what may need attention next.
What age children do you work with?
I support parents of children across early childhood, primary, and secondary years.
The focus is on your child’s needs and the systems around them, rather than a specific age or diagnosis.
Can you tell me if my child has ADHD or autism?
No. I’m an Education and Disability Consultant, not a psychologist, and I don’t diagnose. I can help you understand what you’re seeing, support your child now, and work out who to see next.
What are your qualifications?
I have 28 years in education, as a teacher and then an Assistant Principal, and a Master of Special Needs.
Do you work with families outside Perth?
Yes. I’m based in Perth and work online with families across Australia and overseas, by Zoom and in writing, so where you live doesn’t matter.
Will you contact my child’s school?
Not without your permission. I work independently of schools. Most of my support helps you prepare for school conversations with confidence.
How are sessions held?
All sessions are held online via Zoom.
You can join from home, from the car, or wherever feels manageable and private for you.
There is no pressure to have perfect words. We start with where you are.
How is my information handled?
Your information is treated privately and used to provide the service you have booked.
I do not contact schools, providers or other professionals on your behalf, or share your information with them, without your permission.
What if I have a general question before booking?
Email me at chaostoclaritydom@gmail.com with a brief question about the services, choosing the right option or a booking problem.
Please do not include detailed personal, medical, disability or school information in a general enquiry. Personalised guidance is provided through a booked service.
What if I need more help afterwards?
Some families feel clear after one session. Others need help taking the next step.
After your Clarity Zoom Session, you can book a lower-cost follow-up session.
Follow-up sessions can help with things like preparing for a school meeting, wording an email, reviewing what has changed, adjusting the plan, or talking through one next step.
Is this therapy or medical advice?
No.
From Chaos to Clarity provides parent-focused guidance, practical planning, and educational support.
This is not therapy, counselling, medical advice, psychological assessment, diagnosis, legal advice, crisis support, behaviour support, or case management.
If you or your child need urgent or emergency help, please contact emergency services, a crisis support line, or an appropriate health professional in your area.
What actually happens in a Clarity Zoom Session?
We slow things down and focus on what is happening right now.
I help you identify what matters most, what questions to ask, what can wait, and what your next practical steps could be.
We may talk about behaviour at home, school concerns, routines, regulation, sensory needs, communication, reports, meetings, support options, or how to make your home more neurodivergent-friendly.
This is not about doing everything at once.
It is about finding a clearer way forward.
You don't have to figure it all out today.
Start with one small step. Send me a Clarity Email with your biggest question, or book a Clarity Zoom Session if there's a lot going on. Not sure which? Email chaostoclaritydom@gmail.com and I'll point you in the right direction.