Frequently Asked Questions
Which service should I choose?
Choose Email Clarity Support — $79 if you have one focused concern and would prefer personalised written guidance.
Choose the Clarity Plan Session — $220 if several concerns are connected or you need time to discuss the bigger picture.
The Follow-Up Session — $95 is available to existing clients who need help with one next step.
Can I use NDIS funding?
Self-managed or plan-managed families may be able to use NDIS funding for this session, depending on your child’s plan goals, funding, and individual circumstances.
Payment is required upfront at the time of booking.
After payment, a paid invoice or receipt can be provided for families to submit to their plan manager or use for self-managed claiming.
Please check with your plan manager, support coordinator, LAC, or the NDIS before booking if you are unsure whether this support can be claimed.
Please note: I cannot guarantee that NDIS funding will cover this session. Each family is responsible for confirming this before booking.
Who is the Clarity Plan Session for?
The Clarity Plan Session is for parents who feel overwhelmed, stuck, or unsure what to do next.
You may be dealing with behaviour at home, school concerns, possible neurodivergence, diagnosis questions, reports, meetings, NDIS processes, or support options.
You do not need to have everything figured out before you book.
If you keep thinking, “Why is this so hard?” or “I don’t know what the next step is,” this may be a good place to start.
Do I need a diagnosis to book?
No.
You do not need a diagnosis, referral, or stack of paperwork to book a Clarity Plan Session.
Many parents come before anything is official. They may simply have concerns, questions, or a sense that something is not sitting right.
We can start with where you are now and work out what may need attention next.
What actually happens in a Clarity Plan Session?
We slow things down and focus on what is happening right now.
I help you identify what matters most, what questions to ask, what can wait, and what your next practical steps could be.
We may talk about behaviour at home, school concerns, routines, regulation, sensory needs, communication, reports, meetings, support options, or how to make your home more neurodivergent-friendly.
This is not about doing everything at once.
It is about finding a clearer way forward.
How are sessions held?
All sessions are held online via Zoom.
You can join from home, from the car, or wherever feels manageable and private for you.
There is no pressure to have perfect words. We start with where you are.
How is my information handled?
Your information is treated privately and used to provide the service you have booked.
I do not contact schools, providers or other professionals on your behalf, or share your information with them, without your permission.
What if I have a general question before booking?
You can use the Contact page for a brief question about the services, choosing the right option or a booking problem.
Please do not include detailed personal, medical, disability or school information in a general enquiry. Personalised guidance is provided through a booked service.
What if I need more help afterwards?
Some families feel clear after one session. Others need help taking the next step.
After your Clarity Plan Session, you can book a lower-cost follow-up session.
Follow-up sessions can help with things like preparing for a school meeting, wording an email, reviewing what has changed, adjusting the plan, or talking through one next step.
Is this therapy or medical advice?
No.
From Chaos to Clarity provides parent-focused guidance, practical planning, and educational support.
This is not therapy, counselling, medical advice, psychological assessment, diagnosis, legal advice, crisis support, behaviour support, or case management.
If you or your child need urgent or emergency help, please contact emergency services, a crisis support line, or an appropriate health professional in your area.
What age children do you work with?
I support parents of children across early childhood, primary, and secondary years.
The focus is on your child’s needs and the systems around them, rather than a specific age or diagnosis.
You’re not lost - you’re just looking for clarity.
This is a safe, supportive space for parents who feel overwhelmed and ready for steadier guidance.
You don’t have to figure everything out today.
You can start right here —one small step, one calm conversation at a time.